Delivery and Refund Policy for Mobile and Vapes Ecommerce Website
1. Introduction
Thank you for choosing [Your Ecommerce Website Name]! We are committed to providing you with high-quality products and excellent service. This Delivery and Refund Policy outlines the procedures and guidelines for product delivery and refund processes. By making a purchase from our website, you agree to comply with this policy.
2. Delivery Information
2.1 Shipping Locations
We currently offer shipping services to addresses within the United Kingdom only. Unfortunately, we do not provide international shipping at this time.
2.2 Shipping Methods and Timeframes
We strive to process and ship orders as quickly as possible. The estimated delivery time will depend on the selected shipping method:
- Standard Delivery: Your order will typically be delivered within 3 to 7 business days after processing.
- Express Delivery: If you choose this option, your order will be delivered within 1 to 3 business days after processing.
Please note that delivery times may vary depending on your location and the availability of the product. We will do our best to inform you of any potential delays.
2.3 Order Processing
Once you place an order, it will undergo verification and processing. Orders received before 2:00 PM (UK time) will be processed on the same day. Orders placed after this time will be processed the following business day.
2.4 Tracking
Once your order is shipped, we will provide you with a tracking number via email, which will allow you to track your package’s delivery status.
2.5 Delivery Charges
Shipping charges will be calculated during the checkout process based on the total weight of your order and the chosen delivery method. We may offer free shipping promotions for orders exceeding a specific value.
3. Refund Policy
3.1 Returns and Refunds
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may request a return and refund within 14 days from the date of delivery.
3.2 Eligibility for Returns and Refunds
To be eligible for a return and refund, the following conditions must be met:
- The product must be in its original condition, undamaged, and unused.
- All accessories, manuals, and other items originally included with the product must be returned.
- The return request must be made within 14 days from the date of delivery.
3.3 How to Initiate a Return and Refund
To initiate a return and refund, follow these steps:
- Contact our customer support team through the contact information provided on our website. Please provide your order number and the reason for the return.
- After reviewing your request, our customer support team will provide you with instructions on how to proceed with the return.
3.4 Return Shipping
If the return is due to a product defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not attributable to us, you will be responsible for the return shipping expenses.
3.5 Refund Process
Once we receive the returned product and verify its condition, we will process the refund. Refunds will be issued using the original payment method used for the purchase. Please allow up to 7 business days for the refund to reflect in your account.
4. Exchanges
If you received a faulty or damaged product, you may request an exchange for the same item. Please follow the return and refund process outlined in section 3, and specify that you would like an exchange.
5. Non-Refundable Items
Certain items are non-refundable. These include:
- E-liquids and other consumables due to health and safety reasons.
- Products that show signs of misuse, damage, or tampering.
6. Cancellation Policy
If you wish to cancel your order before it has been processed and shipped, please contact our customer support team as soon as possible. If the order has not been dispatched, we will cancel it and process a full refund. If the order has already been shipped, you can initiate a return following the steps outlined in section 3.
7. Contact Us
If you have any questions or concerns regarding our Delivery and Refund Policy, please don’t hesitate to contact our customer support team:
Email: support@mobileandvapes.com
Phone: +44 1903 5315 45
8. Policy Updates
This Delivery and Refund Policy is subject to change without prior notice. Any revisions to this policy will be posted on our website, and the date of the latest update will be indicated.
